Frequently Asked Questions
Find quick answers to your queries about our services.
Common Questions & Answers
We've compiled a list of common questions to help you understand our services better. If you can't find what you're looking for, please don't hesitate to contact us.
We offer a comprehensive range of diagnostic services, including routine blood tests (e.g., CBC, Blood Glucose, Lipid Profile), specialized tests (e.g., Hormonal Assays, Cancer Markers), and infectious disease screenings (e.g., Malaria, Hepatitis, HIV). Our signature service is convenient home sample collection.
You can book an appointment through our website, phone, or email. Our certified phlebotomist will visit your specified location (home or office) at the scheduled time to collect your sample professionally and safely. The sample is then transported to our lab for analysis.
The turnaround time varies depending on the type of test. For most routine blood tests, results are typically available within 24-48 hours. Specialized tests may take longer. We will provide an estimated timeframe at the time of booking.
Results are usually sent to you securely via email. You can also request a hard copy of your report. We ensure complete confidentiality and data privacy.
Absolutely. Our team comprises highly trained, certified, and experienced professionals who adhere to the strictest medical and safety protocols. Your well-being and accurate results are our top priority.
Our sample collection services are available Monday to Friday from 8:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 2:00 PM. We are closed on Sundays and public holidays. However, emergency appointments might be arranged upon request.
While a doctor's referral is recommended for personalized advice and follow-up, it is not strictly required for most tests. You can directly request a test, but we encourage discussing your results with a healthcare provider.
We accept various payment methods, including mobile money (e.g., MTN Mobile Money, Vodafone Cash, AirtelTigo Money), bank transfers, and cash payments at the time of sample collection. Please confirm your preferred method when booking.
Yes, confidentiality and privacy are paramount to us. All your personal and health information is handled with the strictest confidentiality and is protected by robust data security measures.